From selection to long-term use
Support
Labsun brings product selection, installation and commissioning, operator training, repair and calibration coordination, and service requests into one clear support path.
01
Selection Consultation
Clarify the sample, measurement objective, operating conditions and configuration requirements before choosing a product.
What to provide
- Sample type and intended workflow
- Target parameters, range and accuracy expectations
- Site conditions, existing equipment and preferred configuration
How we can help
- Identify suitable product families for comparison
- Review model, accessory and consumable requirements
- Connect relevant solutions, articles and product literature
02
Installation & Commissioning
Coordinate site preparation, installation checks and initial operation according to the agreed scope for the equipment and project.
Before installation
- Model, serial number and delivery information
- Space, utilities and environmental conditions
- Accessories, consumables and site contact details
During commissioning
- Check package contents and installation conditions
- Support initial setup and basic operating checks
- Record issues requiring further technical coordination
03
Operator Training
Organise practical guidance around safe use, routine operation, records and basic care for the relevant instrument.
Training topics
- Instrument structure and operating workflow
- Key settings, routine checks and safety notes
- Basic care, records and commonly used resources
What to prepare
- Instrument model and current configuration
- User roles and the main operating scenarios
- Questions collected from daily use
04
Repair & Calibration
Collect equipment and fault information first, then coordinate the appropriate inspection, repair or calibration route based on the brand and service scope.
For repair enquiries
- Model, serial number and purchase information
- Fault symptoms, operating state and relevant photos or video
- Recent changes, maintenance history and urgency
For calibration enquiries
- Instrument model and requested calibration item
- Application requirements and preferred timing
- Final scope and availability are subject to confirmation
05
Service Request
Provide the instrument model, sample or application, the issue or requested service, and your contact details. We will use this information to coordinate the next step.
Describe the equipment and support need.
Check the model, conditions and service scope.
Connect the relevant product or technical contact.
Continue with information, scheduling and outcome updates.