Privacy Policy

Website enquiry notice

For this website’s enquiry forms, this specific notice explains the collection, handling and retention of enquiry records.

We use the name, phone number, email address and enquiry details you submit to handle your enquiry and contact you. Enquiries are sent to info@labsun.net and forwarded by our marketing team to the appropriate person. Website enquiry records are retained indefinitely without automatic deletion. Administrators and authorised website operators may view or manually delete these records. To request deletion, contact info@labsun.net.

Notice date: 5 October 2026. Deleting a website record does not automatically delete email, forwarded messages or backup copies.

1. Scope and contact

This policy applies when Beijing Labsun Technology Development Co., Ltd. processes personal information through Labsun official websites, enquiry forms, service requests and online-store-related pages. In this policy, “we”, “us” and “our” mean Beijing Labsun Technology Development Co., Ltd. A separate notice for a particular product, event or transaction takes priority for that activity.

To access, correct or delete information, withdraw consent or raise a privacy question, email info@labsun.net or call 400-699-7881.

2. Information we may process

• Enquiry details: name, organisation, email, telephone, subject, message and any equipment or attachments you choose to provide.
• Account and transaction details: sign-in, delivery, invoicing, order, after-sales and correspondence records. Payment providers generally process payment credentials directly; do not send full card details in an ordinary enquiry.
• Device and usage data: IP address, browser, device type, access time, pages, basic logs and preferences produced by cookies or similar technologies.
• Other information you provide: samples, applications, model, serial number or service requirements. Please do not provide unrelated sensitive or third-party information.

3. Why we use information

We use necessary information to answer enquiries, support product selection and technical service, process orders and after-sales requests, operate accounts and website security, meet legal obligations and improve our services. The applicable basis may include consent, steps to enter or perform a contract, compliance with law and other grounds permitted by applicable law.

We send marketing messages only where appropriately authorised or otherwise permitted. You may unsubscribe or contact us at any time.

4. Service providers and sharing

We do not sell personal information. Where necessary for the purposes above, we may use website and cloud providers, payment and logistics providers, and relevant brand or technical service partners. We require appropriate protection through contracts or other safeguards. We may also disclose information where required for regulatory, legal or security purposes.

Maps, fonts, media and other third-party resources may receive an IP address and device information when loaded, and their own policies also apply.

5. Storage and security

Personal information relating to this website and the current online store is stored and processed in China. We retain information only for the period needed for its purpose and for legal, accounting, dispute and security requirements. Product, service and transaction records covered by e-commerce rules are retained for the legally required period, then deleted or anonymised.

The current online store does not use cross-border payment and does not transfer personal information abroad through its payment flow. If a future feature requires a cross-border transfer, we will provide a separate notice before implementation and complete the procedures required by law. We use access controls, backups and reasonable technical and organisational measures, but no internet transmission is completely secure.

6. Your choices and rights

Subject to applicable law, you may request access, a copy, correction, completion or deletion, withdraw consent, object to or restrict certain processing, and close an account where available. Withdrawal does not affect earlier lawful processing or processing required on another legal basis.

We may verify identity before acting on a request and will respond within the period required by law.

7. Children

Our websites and store are primarily intended for organisations and professional users, not children under 14. Where a child’s information must be processed, a parent or guardian should provide consent and guidance. We will address information collected without appropriate authorisation as required by law.

8. Updates

We may update this policy as our services or legal requirements change. The new effective date will appear on this page, and material changes affecting your rights will be highlighted by a reasonable method.